quality
"Our quality procedures are there to foster, not inhibit, our professional design judgement and creative problem solving abilities."
We have a quality system that conforms to BS EN ISO 9001-2008 and defines our processes for quality control and review management. It also helps our staff carry out their work in a planned, consistent and economical way.We provide architectural services in a cost-effective and timely manner, to the highest professional standards. Our designs are intended to meet all reasonable requirements, such as:
- Function
- Safety
- Maintenance
- Regulations
- Time for construction
- Cost
- Aesthetics.
Quality procedures cover key areas of the business:
- QAP 01 Control of Documents
- QAP 02 Control of Records
- QAP 03 Internal Audits
- QAP 04 Control of Non Conforming Products
- QAP 05 Corrective Action
- QAP 06 Preventive Action
- QAP 07 Fee Enquiry
- QAP 08 Operational Workstages 1-5, to cover:
- Preparation
- Design
- Pre-construction
- Construction
- End of defects
- QAP 09 Customer Feedback
- QAP 10 Supplier Control
- QAP 11 Management Review
We hold quarterly Management Reviews where we analyse quality audits, customer feedback, process performance, service conformity, business objectives, KPIs and improvements.
We are members of Constructionline and we’ve achieved Investors in People. Find out more about our team.
Kelly Stokes - has overall reponsibility for quality procedures at The Design Büro
